The orders are prepared at the moment in which the payment has been confirmed and in the following schedule: Monday to Friday from 9:00 a.m. to 1:00 p.m. Orders placed outside these hours will be prepared the following business day. No shipments are made on Saturdays, Sundays or holidays.
The delivery time of shipments to Europe and the rest of the world will depend on each country and varies between 5 or 15 days. Always after payment confirmed and if the garments are in stock.
Customs: Purchases destined for a country outside the EU, can normally be held at the customs of the country while waiting for the buyer to pay the corresponding duties and taxes. ILOVEBELOVE will not be responsible for the payment.
Returns & Exchanges
Our goal is your total satisfaction.
To proceed with the return of an item purchased in the online store, you must request the return by mail to email@example.com within a period not exceeding 14 working days from the date of receipt of the product, letting us know the reason for the return in case you think it necessary to help us continue to improve. Shipping and returns costs are free in the Spanish peninsula from 59 € of purchase. For purchases with destination outside the Spanish peninsula and for an amount less than 59 € shipping costs, returns and exchanges must be paid by the customer, returns postage due will not be accepted.
Items must be returned:
In its original state, along with any accessory related to them, not being able to be used, washed or damaged. With its original labels. In its original full packaging. Attach the invoice or a copy of it in case of returning part of the order.
Send the article to the following address:
C/ Masnou 21
04770 Adra Almería
Important note: Until we receive the item in our warehouse is under your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of delivery.
In the event that ILOVEBELOVE has mistakenly sent an article different from the one requested or the quality of the item sent is not adequate, please contact us at firstname.lastname@example.org for the return and / or change. In this case, ILOVEBELOVE will assume the costs of both the shipping and the return.
PAYPAL: Through a PayPal account that you have or create, you can pay quickly, without additional costs and safely your order. Being an electronic payment, the transaction is made instantly. This guarantees the speed of processing your order and speeds up the delivery times. Also, refunds are just as fast with this method in case you want to change or return an item.
CREDIT CARD: Secure payment method through STRIPE with SSL certificate that also guarantees the speed of the processing of your order and speeds up the shipping times of your order. Also, refunds or returns are just as fast with this method in case you want to change or return an item.
BANK TRANSFER: This method is slower since it depends on your bank or the country where you live, and it could take up to 15 days. Once we receive the payment in our bank account, the order will be process.